Policy covers are valid inside of Tanzania for a maximum of 92 consecutive days. The policy covers as per the dates mentioned on the policy certificate.

Our Inbound Travel insurance provides you with medical covers for the eligible emergency medical expenses that may not be covered in your medical plan. While your existing medical insurance is valuable, it might not offer the specialized coverage that travel insurance provides.

The comprehensive protection against a variety of travel-related risks, makes travel insurance a necessary and prudent choice for any traveler and is essential even if you already have medical insurance because travel insurance provides a broader range of coverage specifically designed for travel-related incidents and emergencies. This plan also covers other benefits on top of the medical expenses such as loss of baggage, repatriation of body, legal liability etc.

Please refer to your policy terms and conditions.

It is advisable to purchase travel insurance straight after you’ve paid the first deposit for your trip. The earlier you purchase, the sooner you have coverage to protect your trip.

Our basic plan does not provide terrorism cover.

Our Inbound Travel insurance policy covers individual trips up to 92 days per trip. Unlimited trips can be taken during the policy period, up to the maximum days purchased per trip.

its non-renewable and if you are still in Zanzibar after 92 days you must purchase a new policy.

Yes, but it is difficult to list all exclusions here. However, the following exclusions are generally not covered:

Circumstances provoked intentionally by the Beneficiary.
Foreign or civil war whether declared or not, riot and popular.
Effects of pollution, natural disasters, and their consequences.
Uprising, act of terrorism or sabotage.
Surgical treatments and interventions of an aesthetic nature not resulting from an Accident.
olvement in fights, except in case of self-defense, and in bets, dares, duels, or crimes.
Pregnancy conditions and their consequences, such as miscarriages.
The consequences of alcohol abuse.
medical expenses relating to check-ups, medical examinations, scheduled or preventative.
Pre-existing Medical Condition / Illness / convalescence.
Failure to respect the recognized safety rules for the practice of any. For other applicable exclusions, please refer to your insurance policy terms and conditions.

You can purchase Inbound Travel insurance though this link : www.visitzanzibar.go.tz

The cost of this policy is US $44 and is inclusive of all charges per visitor.

Yes, the insurance will offer special designed package for a family.

The insurance premiums can be paid by debit card or credit card.

No, only one policy per visitor is allowed per trip.

No, the insurance policy must be issued by The Zanzibar insurance Corporation (ZIC) that registered in Tanzania.

Yes, your policy documents will be sent to your registered e-mail address. The confirmation of coverage will include policy information such as your unique policy number, policy effective date, benefits, terms and conditions, limitations, exclusions, and other important information. Don't forget to keep a copy of your policy with you while travelling!

No, there is no waiting period. Your policy cover is effective upon arrival to Zanzibar.

Our insurance offer is based on the information disclosed by you. In case of any changes in your earlier submitted information or the policy, contact us on +33 170 95 70 25 or 0800008005, 24/7 for our review of the newly submitted information in order to make necessary amendments to your Policy.

If your trip has not started and you have not made any claim, then you can cancel your policy by contacting us on 0800008005 or +33 170 95 70 25 or email us at inbound@zic.co.tz

Remember to take your Inbound Travel insurance policy documents which contain the unique policy number, emergency contact telephone 0800008005 or email us at inbound@zic.co.tz or +33 170 95 70 25 or email address: medical-service@axa-assistance.ma to report a claim (24/7 Helpline). Kindly, keep receipts for everything you need to support your claim.

Should you have a complaint about deficiency in the services or the products offered, please contact by phone on the following numbers 0800008005 or email us at inbound@zic.co.tz Or kindly visit our office to the following postal address: Bima House No: 1 Mpirani St, Mlandege Rd. P.O.Box 432, 71102 Urban West, Zanzibar. We handle customer complaints fairly, efficiently and with due diligence as per the complaint procedure.